Online learning tools are becoming increasingly popular as the use of technology becomes greater and greater. But are these online tools truly reliable?
Many online learning programs, such as Rosetta Stone language-learning software and Video Professor computer-education software, are popular because of their convenience. They allow for flexibility in learning, providing a valuable learning experience that works at each person’s individual pace. The written and visual content also engages with various learning styles, making it a better fit for a wider range of people. These programs are designed to meet your needs and because they offer qualities not usually offered in in-class settings, they grant greater freedom in your learning.
While reviews of the actual programs are often positive, there are also a large number of complaints from users. Many Video Professor customers say they were scammed; they’re told the software is free of charge, and that customers only have to pay shipping fees. When their credit card statements arrive, they find they are charged much more than the company originally claimed. Many online learning tool companies do this, claiming not to charge consumers for their products, but charging them when the products are not returned within ten days. Other customers claim they are charged for products they haven’t ordered, or even triple-charged for the same product. Other complaints include poor customer service and overpricing.
So while online learning tools have their pros, they also have their cons. It is then up to you as a consumer to research your purchase before you make it, and decide whether the cons are worth the pros. They may be reliable learning tools, but may not be worth the price you have to pay.